Efficiency, security, and savings in Call Centers

The technological infrastructure of a call center is as critical as it is complex. Hundreds of operators connected simultaneously, real-time communication software, protection of sensitive data, and a constant need to scale without compromising costs or security.

In this context, Cosmikal offers a proprietary, robust, and modular ecosystem fully aimed at simplifying, protecting, and optimizing the operations of these customer service platforms.

This ecosystem is composed of three fully integrated key components:

• ThinClient. High-performance, low-power hardware.
• Thincos. Proprietary, lightweight, and secure operating system.
• Endurance. Cybersecurity solution based on a hardened work environment that integrates privileged access management, secure remote desktop, credential management, and softphone.

Unlike traditional fragmented solutions that combine multiple providers, the Cosmikal ecosystem is designed as a cohesive technological unit. This ensures greater operational efficiency, a drastic reduction in direct and indirect costs, and a cybersecurity layer applied natively.

What does a modern Call Center really need?

1. Low-cost, easy-to-maintain equipment.
2. Advanced security against data leaks and unauthorized access.
3. Stable and controlled connectivity.
4. Centralized and fast incident/configuration management.
5. Support for voice tools (softphone).
6. Horizontal scalability with low investment.
7. Isolation between users and corporate assets.
8. Simplicity in deployment, training, and technical support.

The Cosmikal ecosystem natively responds to each of these needs. Let’s see how.

Technical design of the Cosmikal ecosystem for a Call Center

1. ThinClient

Low-energy hardware (<15W), no moving parts (hard drive, fan…), completely silent and with a lifespan of over 10 years. Designed for intensive 24/7 use, the ThinClient reduces:

• Acquisition costs.
• Physical maintenance.
• Replacement time (installation in minutes).

Its design also eliminates traditional attack vectors (such as open ports or local malware), making it the first security barrier.

2. Thincos

Proprietary, lightweight, and secure operating system. Its main function is to launch a secure connection to assets through Endurance. It does not allow the installation of local apps, access to external storage, or execution of unsigned scripts. This ensures:

• System inviolability.
• Boot times under 10 seconds.
• Minimal resource consumption.
• Zero dependency on complex updates.

3. Endurance

This is the core of remote access control to assets. It also handles identity management. In a Call Center, Endurance ensures that each operator accesses only authorized resources, with no exposure to the corporate environment. It integrates:

• Full credential management.
• Shielded remote desktop (only transfers mouse, keyboard, video, and audio events).
• Embedded IP call softphone.
• Full session recording (video, logs, commands).
• Dynamic network segmentation.
• Granular privilege control.

9 ways the Cosmikal ecosystem transforms the daily life of a Call Center

Costs, security, deployment

1. Reduction of operational and energy costs

Using low-consumption ThinClients (<15W) instead of traditional PCs (which can exceed 150W) allows direct energy cost reduction of over 80%. This leads to sustainable long-term savings. Additionally, the ecosystem eliminates costs related to:

• Conventional OS licenses.
• Third-party antivirus, local firewalls, or endpoint management software.
• Hardware maintenance (hard drives, fans, RAM, PSU).
• Support technician downtime, as incidents are almost null.

The design with no moving parts or local storage guarantees an extended lifespan (>10 years) with a radically lower TCO (Total Cost of Ownership) than classic architectures.

2. Maximum security from endpoint to core

TCosmikal’s ecosystem integrates security by design in every component. The ThinClient does not run software, does not expose data, nor allows external connections. Endurance acts as the session controller, applying access policies based on identity, time, device, location, or role.

All communication happens over a shielded channel carrying only mouse, keyboard, audio, and video events. There is no file or raw data transfer, preventing:

• Malware or ransomware injection.
• Copying, printing, or recording of sensitive information.
• Use of external devices or insecure browsers.

All sessions can also be monitored in real time, recorded in encrypted video, and audited, enabling regulatory compliance (GDPR, ISO 27001, NIS2).

3. Ultra-fast deployment and instant scalability

nstalling 100 new workstations takes hours, not days. The ThinClient requires no imaging, disks, drivers, or manual setup. Just plug it in, connect to a network, and authenticate the user (via MFA, card, or LDAP/AD integration). In seconds, the operator accesses their remote workspace.

This removes IT project bottlenecks and enables agile responses to hiring surges, special campaigns, or new site launches.

Management, support and scalability

4. Centralized infrastructure management

From a single administrative console (web, encrypted, and accessible internally), IT teams can:

• Control access by operator or group.
• Instantly modify profiles, permissions, or policies.
• See who’s connected, what they’re doing, and what assets are in use.
• Remotely end sessions in case of incidents or security breaches.
• Apply password rotation, time restrictions, and IP rules.

There’s no need to manage patches on each machine, as nothing runs locally.

5. More efficient and proactive technical support

In a traditional Call Center, each PC failure (blue screen, malware, system corruption) means downtime, data exposure risk, and support overload. With Cosmikal’s ecosystem:

• ThinClients can’t fail due to software—they don’t run any.
• If there’s a hardware issue, simply replace the device.
• The operator logs in and their full environment is instantly restored (thanks to Endurance).
• Support can act remotely—clone, reboot, view logs, or diagnose centrally.

This dramatically reduces support tickets and MTTR (Mean Time to Resolution).

6. Horizontal scalability without impact on network or systems

Endurance’s distributed architecture allows elastic scaling without collapsing internal networks or requiring large investments. ThinClients can coexist on simple local networks without complex VLANs or managed switches. Moreover:

• Average session bandwidth usage is very low (~200 Kbps).
• Backend infrastructure can scale with distributed connection nodes.
• No need for imaging, driver installation, or per-device licensing.

A company can double its operational capacity without doubling investment or technical complexity.

Sealed environment and embedded softphone

7. Sealed, leak-proof environment with regulatory compliance

Operators only see and use what their privileges allow. No open Internet, USB storage, or app installations. All access is logged and audited, ensuring:

• Compliance with DLP (Data Loss Prevention) policies.
• Support for regulations such as LOPDGDD, PCI-DSS, ISO 27001, and NIS2.
• Elimination of human risk as a leak or sabotage vector.

Clients are contractually guaranteed that their data cannot be copied, exported, or compromised.

8. Embedded, secure softphone without additional apps

One of the biggest challenges for Call Centers is ensuring call quality, availability, and security. Many solutions require third-party apps, VoIP configurations, audio drivers, or complex peripherals.

With Cosmikal’s ecosystem:

• The softphone is embedded directly in the remote layer.
• Audio is encrypted, with low latency and no quality loss.
• Operators only need a ThinClient, a headset, and network connection.
• No local recording, softphone modification, or call tampering is possible.

This ensures stable, auditable, secure communications managed entirely from a safe environment—no VoIP licenses or app maintenance required.

9. Ready for portable workstations and remote work

Cosmikal’s ThinClient can be easily transported and connected to any network by the operator. In seconds, the work environment is restored via Endurance, maintaining all security policies, traceability, and centralized control.

No VPN, router configuration, or personal device installations required. This enables scalable remote work in Call Centers, with no performance loss or data exposure—under the same guarantees as a corporate environment.

Key benefits:

• Full security from any location.
• No need for VPN or local tech setups.
• Portable workstation, ready when plugged in.
• Instantly replicated corporate environment.
• Fully traced and centralized activity.
• Eliminates risks from personal devices (BYOD).
• Guaranteed continuity during emergencies.
• High flexibility for personnel mobility or rotation.

Conclusion

The Cosmikal ecosystem is not a sum of independent parts, but a cohesive infrastructure designed to optimize every technical, operational, economic, and security aspect in critical environments like Call Centers.

The ThinClient + Thincos + Endurance architecture redefines the workstation: no longer a vulnerable, costly, hard-to-maintain station, but a secure, efficient, and highly controllable node within a professional network.

For IT, cybersecurity, and operations leaders, this solution means:

• A drastic simplification of daily management.
• A measurable reduction in operational and energy costs.
• Effective reinforcement of compliance, traceability, and data protection policies.
• And most importantly, a stable platform to scale the business without compromising security or user experience.

Implementing the Cosmikal ecosystem in a Call Center means moving from reactive infrastructure to a proactive, hardened architecture, free from third-party dependencies, hidden costs, and offering unified visibility into every access, resource, and session.